We asked AI to save us. It made us more efficient. But less human.
Let’s be honest. We didn’t ask AI to make us more empathetic. We asked it to make us faster. More productive. More accurate.
We asked it to summarise meetings. Write emails. Generate reports. Predict behaviour. Optimise performance. Give us the answers. All of them. Yesterday.
And AI delivered. In many ways, it’s brilliant. Unbelievable, even. I use it, too.
But something happened along the way. While we got more done, we also started doing less of what actually connects us as human beings. The messy, beautiful, unpredictable human things. The smile in the hallway. The awkward pause in a difficult conversation. The handwritten note. The moment of silence after someone says something painful … and you don’t fill it with pep-talk or advice, just, well, presence.
AI will never hesitate. It will never get nervous before saying something vulnerable. It will never fumble for words because it cares too much about how they land. But humans do. And that’s what makes us trustworthy.
What’s slowly unfolding now is not just a technological revolution. It’s a psychological one. One where we risk outsourcing not just our tasks, but our tone. Our presence. Our judgment. Even our moral compass.
And here’s the paradox: the more powerful these tools become, the more we long for what they can’t do. We crave eye contact. Warmth. Integrity. Real understanding. Not synthetic language trained on empathy, but actual empathy. The kind you earn by paying attention.
Don’t get me wrong. I’m not against AI. I use it as I mentioned before. Not every day but every week. I try to use it for the right things; to spark, not to finish. To provoke thinking, not replace it. To structure, not to substitute.
Because here’s the uncomfortable truth: if we’re not careful, we’ll end up sounding like machines, thinking like machines, even valuing like machines. Optimizing every word but forgetting what words are for.
I would suggest that would be the wrong path to take.
Quick tip
Before you send your next message so someone … pause. Ask yourself: Does this sound like a person I’d want to talk to? Would I say this, like this, if we were face to face? Better yet — could I dare say something that only a human would say?
A colourful moment
After a keynote, a young tech entrepreneur came up to me. He looked nervous.
“I automated my entire business,” he said. “It runs without me now.”
“Impressive,” I said. “So what’s the problem?”
He shrugged. “I’m not sure anyone misses me.”
I didn’t say anything. Just looked at him. Eventually he added, “I think I accidentally made myself irrelevant.”
And that, my friends, is one of the dangers we need to talk about.
See you next Wednesday.
//Thomas
The red profile
The dominant
Read more about Red personsThe yellow profile
The influential
Read more about Yellow personsThe green profile
The stable one
Read more about Green personsThe blue profile
The compliant
Read more about Blue personsThe problem with people who always need to be right
September 10th, 2025
AI can write a letter. But it can’t mean it.
December 10th, 2025
The unbearable burden of being right (all the time)
August 20th, 2025
The passive-aggressive note writer
October 15th, 2025
The Surrounded by Idiots Brief
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